Shipping & Returns
Our hard working Beasties need a balanced lifestyle and they like to take some rest time at the weekend so please note that orders are only dispatched on weekdays.
Orders are usually dispatched the next working day, although we do try our best to dispatch orders that are processed before 2.00pm on the same day where possible.
UNITED KINGDOM SHIPPING
All UK orders are shipped via Royal Mail, shipping options are:
48 hour delivery (from dispatch)
Next day delivery (from dispatch)
We are delighted to offer FREE shipping on all mainland UK orders over £30.00
Please note that we currently do not offer shipping options out-with Europe/USA/Canada, we are however looking to add additional Countries/Regions when we can.
All International orders are shipped via Royal Mail, shipping options are:
|Tracked & Signed - Europe, 5-7 day delivery (from dispatch)||£9.95|
|Tracked & Signed - USA/Canada, 7-10 day delivery (from dispatch)||£12.95|
If for some reason you are unhappy with your purchase then please do contact the Eco Beasties Team and one of our Beasties will do everything they can to help, we can be reached via email at firstname.lastname@example.org
If there is an item you simply don't want, then please do not open it, simply add a brief note to the return order stating why you are returning it along with your name, order number and email address and send it to:
Eco Beasties Ltd
29 Archies Park
As soon as we receive your returned item we will issue you a full refund (minus the shipping costs).
We recommend that you send your return items by tracked delivery and retain proof of receipt until your refund has been issued as we unfortunately cannot take responsibility for any items that may get lost.
We do our utmost to ensure that your goodies are packaged using the most environmentally friendly methods we can - using cardboard, kraft paper & tape, green jiffy envelopes and when possible we will repurpose and reuse previous packaging to help reduce our foot print - so please don't be surprised if you see your goodies arrive in reused branded box :)